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LiveChat App

Private Live Chat App for Professionals
who Value their Private Data

Your own replacement of Intercom, Zendesk, Drift, Crisp, Tawk, Freshdesk, Tidio, Olark & Sendinblue.

LiveChat Example

From €18/month

Start Free Trial

Includes FREE €100, 60-day credit

Simple & Fast

BENEFITS

How does this App improve my life?

  • Maximize your Profit by regaining control over your own data
  • Reduce your Risk by passing your communications through a secure App that is under your control
  • Reduce your Stress & Improve your Health by knowing that your data is not shared and sold

WHAT

What is LiveChat?

  • It’s a Private Live Chat App
  • You can use it to manage conversations, build relationships and delight your customers, all from one place
  • It includes powerful features, reports, automatic agent assignment and many productivity capabilities
  • No ads, tracking or data mining
  • Everything is available through your Web browser, Desktop & Mobile devices

EASY TO USE

Easy to understand and navigate,
whether you’re techie or not

  • Everything has been done for you. All you have to do is use it as you wish
  • From home to office to home office, the App is available to you anywhere & any time
  • If you wish your App to be customized in a certain way, send us an email and we’ll take care of it
  • We handle all daily maintenance, backups and security patches so that you can focus on using the App

STEPS

Customize

Select your plan
and then customize quick & easy

Receive

Your App will be delivered at your email address

Enjoy

Use the App freely as you wish
and we’re here if you need assistance

Discover more

Get a best-in-class configuration by default, no tinkering needed

  • Fast Log in & communicate with your customers
  • Includes real-time reporting
  • Inter team communication is possible using private notes
  • Canned responses to reply to FAQs are available
  • Auto assign feature assigns conversations to the next available agent
  • Server performance optimization per specific App use case
  • Ultra fast SSD disk systems
  • 1Gbps fiber-optic network

Personal support available 24/7

  • We have a dedicated team of experts available for all your needs
  • Your App is monitored for Uptime every 5 minutes. If it stops, our team receives an automatic alert and fixes it without requiring you to contact us
  • For specific questions contact us at: support@danian.co, and we will resolve any issues as soon as possible

Enterprise-grade security

  • Dedicated Firewall
  • App isolation & sandboxing
  • Protection from XSS attacks
  • Brute-force attacks protection
  • Enforced HTTPS across all Apps
  • All unused incoming ports are disabled
  • Protection from App cookie hijacking
  • Encrypted backups
  • DDoS protection

The App subscription includes

  • LiveChat gives an integrated view of conversations happening in different communication channels
  • Conversation channels: Website, Email, SMS and API Channel
  • Customize widget colors based on your brand
  • Multi-brand inboxes: Manage multiple brands or pages using a single dashboard
  • Canned responses: Improve the response rate by adding saved replies for frequently asked questions
  • Private notes: Inter team communication is possible using private notes in a conversation
  • Conversation Labels: Use conversation labeling to create custom workflows
  • Auto assignment: LiveChat intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load
  • Multi-lingual support: LiveChat supports 10+ languages
  • Extend the capability of the software using webhooks and APIs
  • Respond faster with automated chatboots like Rasa or Dialogflow
  • No ads, no tracking or data mining
  • Add as many agents as you need
  • 10GB+ SSD Disk
  • 1TB+ Monthly Bandwidth
  • Custom Domain
  • SSL Certificate
  • Ability to upgrade anytime
  • Custom App hosting location
  • Daily Backups & Updates
  • Regular Security Patches & Speed Optimization
  • Uptime monitoring every 5 minutes
    If the App stops working, our dedicated team is instantly on it
  • Privacy protection
  • 24/7/365 Premium Support

LiveChat App works on all your devices

  • All Web browsers are supported
  • Mobile clients:
    AuroraStore |Link|
    Google Store App |Link|
    Apple Store App |Link|

Questions? Answers.

Default location: Germany.
Other locations available on request: Switzerland, Iceland, Bulgaria, USA, Canada, UK, Singapore, India, Australia, Japan, Spain, Netherlands, Poland and Finland.
Locations coming soon: France, Italy, Brazil, Indonesia, South Korea, New Zealand and Sweden.

  • You will be notified at your email address when your App is ready.
  • Then you will be able to log in your account using the email and password that you entered when you have signed up.

  • Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
  • SMS: Connect your Twilio SMS account and reply to the SMS queries.
  • Email and API Channel: Build custom communication channels using our API channel.

  • Debit and Credit Card
  • PayPal

Yes, you can. When you fill out the billing form, you have that option.

We provide a one-time 7 days free trial and a 15 days money back guarantee.

DANIAN’s customer support team is here to help with all your questions. Every customer has access to LiveChat and email support.

Yes, that is an option we support. For more info contact us at: support@danian.co

Yes. You are free to select that option while customizing your subscription.

As we are a privacy∙focused company it’s against our principles to scan your App data.

That is why we only monitor the server statistics per each app. We have an automated system that places a limit on each App and notifies us when it is reached. By experience we know how much RAM & CPU resources each active agent spends, so we use that to calculate the total limit.

We measure only the weekly average limit and if it’s reached we will notify you, so that you can either reduce the number of agents or upgrade your subscription.

  • The LiveChat App is based on the open∙source software Chatwoot
  • Learn more about Chatwoot using Video Tutorials:
    Watch privately |Link|
    Watch at Youtube |Link|
  • Learn more about the software at the Chatwoot Website |Link|

  • We request as little personal information as possible.
  • DANIAN has no access to your personal information because all payments are conducted through a payment processor.
  • We use open∙source software and no third∙party connections are allowed.
    The only exception are the payment processor domains which are required for the processing of your order. We have enabled those connections only on the pages where it’s absolutely necessary.
  • If we manually issue any invoice to you, your billing info is sent straight to our accounting firm, which handles our legal obligations. Then all billing data is automatically deleted from our servers.
  • All employees use privacy∙focused hardware and software.
  • We care deeply about Privacy.
    As a result, we created this highly detailed Privacy Guide.

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