Helpdesk App

Private Helpdesk & Shared Mailbox App
for Professionals
who Value their Private Data

Your own replacement of FreshDesk, Kayako, Zendesk, Cayzu, HappyFox, HelpCrunch, Jira Service Desk, Zoho Desk & HelpScout.

Helpdesk Example

Find the right plan

Try it free for 3 days

Helpdesk 10

€60/month

Storage: 10GB

Bandwidth: 3TB

Up to 5 agents

Helpdesk 30

€180/month

Storage: 30GB

Bandwidth: 10TB

Up to 15 agents

Helpdesk 100

€360/month

Storage: 100GB

Bandwidth: 30TB

Up to 30 agents

Simple & Fast

How does this App improve my life?

  • Maximize your Profit by regaining control over your own data
  • Reduce your Risk by storing your data in a secure location that is under your control
  • Reduce your Stress & Improve your Health by knowing that your data is not shared and sold
  • Improve your Relationships with other people by keeping your personal life private and not accessible to Search engines at the click of a button

What is Helpdesk?

  • It’s a Helpdesk & Shared Mailbox App
  • You can use it to provide a professional customer support while keeping your customers’ data private
  • Everything is available through your Web browser, Desktop & Mobile devices

Easy to understand and navigate,
whether you’re techie or not

  • Everything has been done for you. All you have to do is use it as you wish
  • From home to office to home office, the App is available to you anywhere & any time
  • If you wish your App to be customized in a certain way, send us an email and we’ll take care of it
  • We handle all daily maintenance, backups and security patches so that you can focus on using the App

Get a best-in-class configuration by default, no tinkering needed

  • Fast Log in & communicate with your customers
  • Connect unlimited mailboxes and manage them all through one dashboard
  • Server performance optimization per specific App use case
  • Ultra fast SSD disk systems
  • 1Gbps fiber-optic network

Personal support available 24/7

  • We have a dedicated team of experts available for all your needs
  • Your App is monitored for Uptime every 5 minutes. If it stops, our team receives an automatic alert and fixes it without requiring you to contact us
  • For specific questions contact us at: support@danian.co, and we will resolve any issues as soon as possible

Enterprise-grade security

  • Dedicated Firewall
  • App isolation & sandboxing
  • Protection from XSS attacks
  • Brute-force attacks protection
  • Enforced HTTPS across all Apps
  • All unused incoming ports are disabled
  • Protection from App cookie hijacking
  • Encrypted backups
  • DDoS protection

STEPS

Customize

Select your plan
and then customize quick & easy

Receive

Your App will be delivered at your email address

Enjoy

Use the App freely as you wish
and we’re here if you need assistance

Discover more

The App subscription includes

  • The perfect helpdesk solution for businesses and professionals who want to provide an expert-level customer support, but still keep their data private
  • Includes: Many support agents, tickets, mailboxes, seamless email integration, starred conversations, push notifications, following a conversation, auto replies, internal notes, forwarding conversations, moving conversations between mailboxes, sending conversations to multiple recipients at once, collision detection, pasting screenshots into the reply area, open tracking, editing threads & search.
  • With paid modules these abilities can be added: Saved replies, email commands, satisfaction ratings, tags, spam filter, kanban boards, keyboard shortcuts, mentions, end-user portal, knowledge base, live chat, time tracking, custom fields, white-labeling, workflows, rocket.chat notifications, real-time reports, CRM, customer data enrichment, woocommerce integration, S/MIME & PGP, GDPR ready, webhooks & user fields.
  • 100% Mobile-friendly
  • 50+ Available Modules |Link|
  • 100.000 Monthly Email volume included
  • 10/30/100GB SSD Disk
  • 3/10/30TB Monthly Bandwidth
  • Up to 5/15/30 active agents
  • Custom Domain
  • SSL Certificate
  • Ability to upgrade anytime
  • Custom App hosting location
  • Zero third-party connections for maximum privacy
  • Daily Backups & Updates
  • Regular Security Patches & Speed Optimization
  • Uptime monitoring every 5 minutes
    If the App stops working, our dedicated team is instantly on it
  • Privacy protection
  • 24/7/365 Premium Support

Helpdesk App works on all your devices

  • All Web browsers are supported

Get more info about the App

  • The Helpdesk App is based on the opensource software FreeScout
  • Learn more about FreeScout using Video Tutorials:
    Watch privately |Link|
    Watch at Youtube |Link|
  • Learn more about the software at the FreeScout Website |Link|

Questions? Answers.

Current options are Iceland, Bulgaria and Switzerland.

From the moment that your order enters our system, your App is automatically created on our servers.

But each App is connected to a domain. This means that we don’t have control over the DNS propagation time frame. Usually DNS changes will propagate within a few hours, but sometimes it can take up to 48 hours. Three factors affect propagation time, including your TTL, your ISP and your domain’s registry.

We solve this by working with the most reliable domain registries, which helps us make each App available usually within 1 to 12 hours.

  • Debit and Credit Card
  • PayPal

Yes, you can. When you fill out the billing form, you have that option.

We provide a one-time 3 day free trial and a 15 day money back guarantee.

DANIAN’s customer support team is here to help with all your questions. Every customer has access to LiveChat and email support.

Yes, that is an option we support. For more info contact us at: support@danian.co

  • Yes. You are free to select that option while customizing your subscription.
  • Many businesses prefer to use their Subdomain to connect an App to their website. This way, the connection is considered firstparty, and therefore they are exempt from the cookie banner placement requirement.

As we are a privacyfocused company it’s against our principles to scan your App data.

That is why we only monitor the server statistics per each app. We have an automated system that places a limit on each App and notifies us when it is reached. By experience we know how much RAM & CPU resources each active agent uses, so we use that to calculate the total limit.

We measure only the weekly average limit and if it’s reached we will notify you, so that you can either reduce the number of agents or upgrade your subscription.

  • We request as little personal information as possible.
  • We select hosting servers from countries that respect privacy.
  • DANIAN has no access to your personal information because all payments are conducted through a payment processor.
  • We use opensource software and no thirdparty connections are allowed.
    The only exception are the payment processor domains which are required for the processing of your order. We have enabled those connections only on the pages where it’s absolutely necessary.
  • If we manually issue any invoice to you, your billing info is sent straight to our accounting firm, which handles our legal obligations. Then all billing data is automatically deleted from our servers.
  • All employees use privacyfocused hardware and software.
  • We care deeply about Privacy.
    As a result, we created this highly detailed Privacy Guide.

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